Our governance framework in full. Everything a procurement team, training manager or parent might reasonably want to see before booking — published openly, rather than supplied only on request.
C360 Protector is committed to protecting the welfare of children, young people and adults at risk who take part in our training. Everyone has an equal right to protection from harm regardless of age, disability, gender, race, religion or background. Safeguarding is everyone’s responsibility and takes precedence over every other consideration, including the reputation of this organisation.
Who To Contact
The Designated Safeguarding Lead is Mark Tucker, on (07883) 322661 or info@c360group.co.uk. The Deputy Designated Safeguarding Lead is Barry Crane, on (07789) 630957, who acts whenever the Designated Safeguarding Lead is unavailable, teaching, or otherwise unable to respond promptly, and who should be contacted directly if a concern relates to the Designated Safeguarding Lead.
All safeguarding concerns are reported to the Designated Safeguarding Lead or Deputy without delay and recorded in writing on the day they arise. Concerns are never held back, filtered, or discussed with the person they relate to.
Allegations Against An Instructor
Where a concern or allegation relates to any instructor, member of staff or volunteer — including the Designated Safeguarding Lead himself — it is not reported internally to that person and no internal investigation is carried out first. It is referred directly to the Local Authority Designated Officer for Cornwall and the Isles of Scilly on 01872 326536 or lado@cornwall.gov.uk, within one working day, and to the police where a criminal offence may have been committed.
This applies regardless of who receives the information, and applies to anyone — a learner, a parent, another instructor or a member of the public. Nobody needs our permission to make that referral, and nobody will be discouraged from making it.
Where a concern indicates that a child or adult may be at risk of significant harm, we refer to the relevant Cornwall Council safeguarding team and, where a crime may have been committed, to the police. We will not delay a referral in order to investigate internally.
Safeguarding Contacts
External Referrals
Vetting
All instructors delivering training to under-18s hold an Enhanced DBS certificate with the children’s barred list check, and all instructors working with adults at risk hold Enhanced DBS certification. Certificates are checked before an instructor delivers any session and reviewed annually. Instructor DBS confirmation is available to any client or parent on request.
Working Practices
Instructors do not train alone with a child unsupervised, do not transport a child unaccompanied, and do not contact learners under 18 through personal social media, personal messaging accounts or personal phone numbers. All communication about a young person’s training goes through their parent or guardian. Parents and guardians are welcome to remain present throughout any youth session, and we would rather they did.
Collection Of Under-18s
Learners under 16 are released only to a parent, guardian, or an adult named as authorised on their registration form. Where someone else is collecting, we need to be told in advance.
If a child is not collected at the end of a session, an instructor remains with them in a supervised area of the premises, with a second adult present wherever possible, and contacts the parent or guardian using the details on the registration form. A child is never left waiting alone, never left outside the premises, and never taken home by an instructor. If we have been unable to reach anyone after 30 minutes we contact Cornwall’s Multi-Agency Referral Unit on 0300 123 1116, or the out of hours service on 01208 251300, for advice.
Changing Facilities & Privacy
Learners are asked to arrive ready to train wherever possible. Where changing facilities are used, adults and under-18s do not change at the same time. Instructors do not enter a changing area or toilet occupied by a child except in a genuine emergency, and where they must, a second adult is present. Mobile phones, cameras and any other recording device are not permitted in changing areas or toilets under any circumstances.
Physical Contact
Physical contact is an inherent part of martial arts and first aid instruction. Contact is always purposeful, proportionate, explained in advance, and appropriate to the technique being taught. Learners may decline physical contact at any point, without explanation and without being excluded from the session.
Low-Level Concerns & Speaking Up
Not every concern is a formal allegation. Any worry about the conduct of an instructor, however small, and including nothing more than a sense of unease, should be raised with the Designated Safeguarding Lead or Deputy. Low-level concerns are recorded, reviewed for patterns over time, and acted on. Recording a concern is not the same as an accusation.
Nobody who raises a safeguarding concern in good faith will be penalised, excluded from training, or treated differently for having done so, and that applies whether the concern turns out to be founded or not.
Review
This policy is reviewed annually, and immediately following any safeguarding incident or change in statutory guidance. A full copy, together with our reporting flowchart and concern recording form, is available on request.
We photograph and film training for instructional review and for promotion on our website and social media channels. We take consent for that seriously, particularly where children are involved.
Consent For Under-18s
No photograph or video of anyone under 18 is captured or published without written consent from a parent or guardian. Consent is given on the registration form, is specific about where material may appear, and may be withdrawn at any time in writing.
Withholding or withdrawing consent has no effect whatsoever on a young person’s participation. They train exactly as everyone else does, they are not separated or marked out, and we will not ask why. Where consent has not been given, we position that learner out of shot or do not film that activity.
How Images Are Used
Under-18s are never identified by full name, school, home area or any other identifying detail alongside an image. We do not tag young people or link to their accounts. Material is used only on channels operated by C360 Protector and is never sold, licensed, or supplied to a third party for their own promotion.
Images are stored securely, are not kept longer than we need them, and are deleted on request.
Filming By Parents & Spectators
Parents are welcome to photograph or film their own child. Please do not publish footage that contains other people’s children without their parents’ agreement, and please do not film in or near changing areas or toilets. An instructor may ask you to stop filming, and we would ask you to respect that without argument.
Adults
Learners over 18 give or decline photography consent on their own registration form, on the same terms, and may change that decision at any time.
Removal Requests
Email info@c360group.co.uk and we will remove the material from our own website and social media channels within five working days, without asking for a reason. We can act on our own channels. We cannot recover material that other people have already downloaded or reshared elsewhere, which is one reason we keep identifying detail off it in the first place.
C360 Protector accepts its duties under the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999. Our health and safety arrangements are led by Mark Tucker, who holds NVQ Level 6 in Occupational Health & Safety, CertIOSH and NEBOSH qualifications and is a member of IIRSM and IOSH.
A qualified first aider is present at every session without exception, and a trauma kit including catastrophic haemorrhage control equipment is on site at all times. All instructors hold current first aid certification.
Accidents, incidents and near misses are recorded in our incident log. Reportable events are notified to the Health and Safety Executive under RIDDOR where the reporting criteria are met.
Learners are asked to declare relevant medical conditions, injuries and medication before training begins, and may withdraw from any activity at any time. Intensity is adjusted to the individual rather than to the group.
A written risk assessment is produced for every course type and reviewed before each delivery. Assessments cover the training environment, matting and flooring, equipment condition, the use of training blades and impact tools, physical exertion, participant experience level, and emergency access and evacuation.
Where we deliver at a client premises, a venue-specific risk assessment is completed in advance and shared with the client before the course date. Where a venue is unsuitable and cannot be made safe, we will say so and either propose an alternative or decline the booking.
Dynamic risk assessment continues throughout every session. Instructors will stop an activity immediately where the risk profile changes, and the decision of the lead instructor on matters of safety is final.
Current risk assessments for any course are supplied on request, and as standard for all organisational bookings.
C360 Protector is a CPD Standards Office accredited provider, reference #21883, a Qualsafe approved centre, reference #0908589, and a ProTrainings approved centre, reference #92182. Regulated qualifications are awarded through the relevant awarding organisation and are subject to that organisation’s own external quality assurance arrangements.
Internal quality assurance is held in house. Mark Tucker holds the Qualsafe internal quality assurance assessor qualification and the City & Guilds 7307 teaching certificate, and samples assessment decisions across instructors and course types.
Every course is evaluated by learners on completion. Feedback is reviewed after each delivery and course material is revised where evaluation, incident data or a change in national guidance requires it.
Instructor competence is maintained through documented continuing professional development, current governing body authorisation, and annual review of certification currency. No instructor delivers content outside the scope of their own qualifications.
C360 Protector is committed to providing training that is accessible to everyone and complies with the Equality Act 2010. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Reasonable adjustments are made wherever they are needed. This includes adapting techniques for physical limitation or prior injury, adjusting session pace and intensity, providing materials in alternative formats, and arranging single-sex delivery where cultural, religious or personal circumstances make that appropriate.
Learners are encouraged to tell us about access requirements at the point of booking so that adjustments are in place before the course begins rather than improvised on the day. Disclosure is treated confidentially.
Harassment, bullying and discriminatory behaviour by any learner or instructor will result in removal from the session and may result in exclusion from future training.
We would far rather hear about a problem than not. Complaints should be raised in the first instance with Mark Tucker by telephone on (07883) 322661 or by email to info@c360group.co.uk.
We acknowledge every complaint within three working days and provide a full written response within fourteen working days. Where a complaint requires longer to investigate we will tell you why and give you a revised date.
If you remain dissatisfied with our response, you may escalate the matter to the relevant awarding or accrediting body. For regulated qualifications this is the awarding organisation named on your certificate. For accredited continuing professional development provision this is the CPD Standards Office.
A record of all complaints and their outcomes is retained and reviewed as part of our quality assurance arrangements.
A booking is confirmed once we have issued written confirmation of the date, venue, course content and price. For organisational clients no payment is required to secure a date, and a purchase order reference may be supplied at any point before invoicing.
Individual learners booking an open course place pay at the time of booking. Organisational clients are invoiced following delivery on 30-day payment terms.
Prices quoted for organisational delivery are fixed in writing and inclusive of instructor time, training equipment, course materials and certification unless the proposal states otherwise. Travel within Cornwall and Devon is included; travel beyond is quoted transparently in advance.
Certification is issued to named individuals who complete the required assessment. Where a learner does not meet the assessment criteria we will say so and offer a reassessment opportunity, rather than certificate regardless. One reassessment within three months is included at no charge; any further attempt is chargeable at the rate current at the time.
C360 Protector reserves the right to decline or terminate training where a learner is under the influence of alcohol or drugs, behaves in a manner that endangers others, or where the venue cannot be made safe.
Nothing in these terms restricts the statutory rights of a consumer.
Individual Learners — Cancelling A Place
More than 14 days before the course date, a full refund or a free transfer to another date. Between 7 and 14 days, a 50% refund or a free transfer. Fewer than 7 days, no refund, although a transfer may be offered at our discretion where the circumstances warrant it.
Statutory cooling-off period. If you booked online, by phone or by email as a consumer, you may in addition have a statutory right to cancel within 14 days of making the booking. That is a separate 14-day period from the one above, and it runs from the date you booked rather than from the course date. Where both apply, whichever is more favourable to you is the one that applies. Nothing in this policy restricts your statutory rights.
Organisational Clients — Cancelling A Booking
Organisational bookings are invoiced after delivery rather than paid in advance, so cancellation is handled as a charge rather than as a refund. Confirmed dates are held exclusively for you and other work is turned away, which is what the scale below reflects.
More than 14 days before the delivery date, no charge. Between 7 and 14 days, 50% of the agreed day rate. Fewer than 7 days, the full day rate.
Where a cancellation is caused by a major incident, operational recall, or an emergency call on your service, we will always offer a transfer to another date at no charge instead of applying the scale above. We understand how blue light and emergency work operates and we will not penalise you for it.
Substitution
Organisational clients may substitute a different member of staff onto a confirmed place at any time up to the start of the course, at no charge and without notice.
Transfers
One free transfer is available per booking, and the replacement date must fall within six months of the original. Any further change is treated as a new booking.
Non-Attendance
Where a learner does not attend a confirmed booking without notice, the full fee remains payable.
Minimum Numbers
Open courses require a minimum number of learners to run, which is stated at the point of booking. If that minimum is not reached we will tell you at least seven days before the course date and offer you a transfer or a full refund, whichever you prefer.
Cancellation By Us
If we cancel a course for any reason, you will be offered an alternative date or a full refund, whichever you prefer. Where we cancel with fewer than 48 hours notice, we will in addition contribute towards documented, non-recoverable costs you have already incurred as a direct result of the cancellation.
Limit of liability. Our total liability for a cancelled course, including any contribution towards non-recoverable costs, is limited to the total fee paid or payable for that course. This limit does not apply where a cancellation arises from a failure to meet minimum numbers, in which case a full refund is given and no cost contribution arises. Nothing in this policy limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Circumstances Beyond Control
Neither party is liable for a failure to perform caused by events outside their reasonable control, including severe weather, a major incident requiring operational recall of learners, or public health restriction. In these cases we will always offer a transfer.
C360 Protector, trading as part of C360 Group Ltd, is insured by Markel under policy number CD71595.
Cover is held as follows: public liability £1,000,000; employers’ liability £10,000,000; professional indemnity £50,000.
A copy of the certificate of insurance is supplied on request, and is issued as standard to all organisational clients ahead of delivery. All instructors additionally hold individual instruction insurance and Enhanced DBS certification.
C360 Protector processes personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We collect only the information needed to deliver training safely, to issue certification and to meet our record-keeping obligations.
Medical information provided on a registration form is used solely to keep the learner safe during training. It is not shared with an employer without the learner’s consent, other than where safeguarding or a legal duty requires disclosure.
Full detail of what we collect, why, how long we keep it and how to exercise your rights is set out in our Privacy Policy.
All policies reviewed August 2026. Next scheduled review August 2027. Signed copies, our full safeguarding policy and course-specific risk assessments are available on request from info@c360group.co.uk.
We will supply a complete document pack — certificate of insurance, instructor certificates, DBS confirmation and course-specific risk assessments — formatted for submission with your procurement paperwork.